Support & Training
- Initial training on sign up at no extra charge
- Regular online training sessions and webinars
- Online and on-site custom training available on request
- Technical support for administrators, applicants and assessors (by email and phone) included in the Annual Access Fee
- Help is never far away and, most importantly, you get an email or phone response from a real life human
- Service targets to respond to all emails within hours, not days!
- Full suite of videos and online help documentation available
- Form and report-building support available as required
- Optional monthly updates on scheduled functionality updates/releases, upcoming training, grantmaking news, etc
- Online access to details of any scheduled maintenance or unexpected incidents (automatic email updates also available via optional subscription service)
See more about our Training Options.